Returns & Exchanges

At Rosso Coffee Melbourne, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of coffee beans, we offer returns on equipment and exchanges or credits for quality-related concerns.

1

Contact Our Team

Email our support team within 7 days of receiving your order, providing your order number and the reason for the return or exchange.

2

Assessment & Approval

For coffee quality issues, please include the batch number and roast date; for equipment, ensure the item is unused and in its original packaging.

3

Return Shipping

Once approved, securely package your items and send them to our Melbourne roastery. We recommend using a tracked service to ensure safe arrival.

4

Resolution

After inspecting the returned items, we will process your refund to the original payment method or dispatch your replacement coffee within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing